ALPHA TRACKER SUPPORT

PHONE

 

1300 946 310 

 

Phone during office hours and you will always speak to a member of our team - never to a machine or voicemail!

 

 

EMAIL

 

support@alpha-tracker.com.au

 

Send an email to this address with details of your problem and we'll get straight back to you.

 

REMOTE CONTROL

 

Click here

 

With your permission, we can remotely control your PC so that you can show us the problem and we can help you solve it.

 

MANUALS / USER GUIDES

 

The Alpha Tracker User Guide, Training Guide and Technical Guide are available to download

 

 

 

 

Looking for the small print?

 

Click here to see our terms and conditions for Support and Maintenance Contracts.

 

BLOG

10.05.2021
Robin Bennett at Start Software
No comments
Alpha Legal users and their clients have never liked the timers that encouraged forms to be completed in a set amount of time. We extended them from 60 minutes to 2 hours in the last update, but that still was inconvenient for many users.  We've listened to you and scrapped the timers completely!  This change will make the whole process of uploading ID documents easier and less stressful for your clients (and, don't worry, just as secure as before).Dan and the Alpha Legal team are listening!If you have any more ideas to improve Alpha Legal, get in touch.  We love to hear from you.
10.05.2021
Robin Bennett at Start Software
No comments

We've updated Alpha Legal so that ID photos, documents and videos all upload much more quickly.

Faster uploads of ID photos, documents and videos in Alpha Legal

This change also helps clients with slower Internet speeds who, previously, may have not waited for their form and ID documents to upload before cancelling and trying again.

There are more updates coming along this week... watch this space! 

07.05.2021
Robin Bennett at Start Software
No comments
Are you still doubting whether you have a need to use a secure communication system such as Alpha Legal?Are you sending sensitive and confidential documents by email and thinking that the risks are not worth worrying about?Worse still, are you asking your clients to send copies of ID documents (driving licences, passports, bank statements) by email to you for checking and filing?Email is not secure!  Alpha Legal is.  Here is yet another report of an email server being compromised and an organisation suffering as a result: https://grahamcluley.com/merseyrail-ransomware/

Call now on 1300 946 310

 

ADDRESS

Alpha Tracker
Level 3, 169 Fullarton Road
Dulwich, Adelaide
South Australia 5065

 

 

 

 

SUPPORT

Alpha Tracker can help! Call our Support line now:

1300 946 310


Or fill out our contact form.

 

 

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